Starting a BPO in not at all like it was in late 90s when BPOs started. Starting a BPO organization then was like the following: Finding an Infrastructure which is seating area with phone, electricity, Internet Finding a company / client that is willing to outsource their work mainly to cut cost through labour arbitrage Hiring workforce after understanding the client / business requirement like: knowledge levels, proficiency, qualification etc Training the work force like process training, voice and accent training, culture training etc Starting the service and sending invoices to the clients on an agreed frequency Today, BPOs are shrinking and BPMs are evolving which means outsourcing of typical jobs like customer service, complaint handling, account information calls etc is diminishing as the world is moving towards automation, chatbots, self service portals, account information on Apps and IVR. Instead, there is a new world of outsourcing which is growing ...
Today more than 5% jobs are given by Business Process Management companies which were initially called BPOs but people's knowledge about this industry is very limited. This blog is an attempt to educate everyone about BPMs or BPOs and address all the questions asked or doubts raised on this subject on social media. A lot of input is taken from Quora as so many people on Quora want to know about this Industry.