BPO to Long Term Career

H ow to build a successful career in the BPM Industry With the current trend towards more cutting-edge solutions that are adaptable in different business situations, gradually, we have seen a paradigm shift in business process management culture from BPO (Outsourcing of non-core but highly critical business processes on a task by task basis) to BPM, a dynamic and flexible combination of methodology and technology that allows for the effective management of people and business operations in an ever-changing business environment. Previous articles on this blog have looked in-depth at topics like the definition of BPM and how it is different from BPO, and guides on How to run a BPO/BPM effectively. ’ In this post, we will be looking at the various ways you can make a successful career in the BPM Industry regardless of whatever professional qualifications you may have. What is a BPM Industry and of what relevance are the services it provides, to business organizations ? The ...

Starting a BPO in not at all like it was in late 90s when BPOs started. Starting a BPO organization then was like the following: Finding an Infrastructure which is seating area with phone, electricity, Internet Finding a company / client that is willing to outsource their work mainly to cut cost through labour arbitrage Hiring workforce after understanding the client / business requirement like: knowledge levels, proficiency, qualification etc Training the work force like process training, voice and accent training, culture training etc Starting the service and sending invoices to the clients on an agreed frequency Today, BPOs are shrinking and BPMs are evolving which means outsourcing of typical jobs like customer service, complaint handling, account information calls etc is diminishing as the world is moving towards automation, chatbots, self service portals, account information on Apps and IVR. Instead, there is a new world of outsourcing which is growing ...

Business Process Outsourcing Companies are like any other corporate companies with various levels and organization structure that has: Freshers Seniors Middle Management Senior Management Top Management I joined a BPO in 2001 and now I am a part of Senior Management of an organization which is not a BPO though. In my blog, I am going to answer the following questions: Who can join a BPO ? Educational Qualification, Skills, Other needs BPO Industry is one of the few that employs people with any degree or qualification with a minimum requirement of HSC (Higher Secondary School). Now it is not compulsory that all the companies will allow HSCs but many companies do. Now a days BPOs have evolved to be BPMs i.e. Business Process Management companies that support various domains like Hospitality, Technology, Travel, Insurance, Retail so graduates and post graduates can also look at joining their industry specific BPOs and build long terms careers. Some o...