Whether you are a fresh graduate or you have a professional degree, there is something for all to learn in a BPO company. First and foremost, if you are working in a voice business process you get to attend the language, culture and voice & accent training . This is really helpful and adds a lot to your career achievements. Personally, I have gained a lot from many of these language and culture trainings that I attended during my early days in the Industry and it helps me now when I have become a part of the senior management team. While things like Culture training etc sound very basic, only those who have ever travelled abroad will know how important it is to know the culture of the place where you are planning to travel. So far I have attended culture training of US, Australia, UK and all of that has been immensely helpful. After going through the call center voice and accent training and then talking to the customers from a foreign country, one can ...
Today more than 5% jobs are given by Business Process Management companies which were initially called BPOs but people's knowledge about this industry is very limited. This blog is an attempt to educate everyone about BPMs or BPOs and address all the questions asked or doubts raised on this subject on social media. A lot of input is taken from Quora as so many people on Quora want to know about this Industry.