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What can you learn in a BPO, BPM? Skills, Certifications, Knowledge

Whether you are a fresh graduate or you have a professional degree, there is something for all to learn in a BPO company.

First and foremost, if you are working in a voice business process you get to attend the language, culture and voice & accent training. This is really helpful and adds a lot to your career achievements. Personally, I have gained a lot from many of these language and culture trainings that I attended during my early days in the Industry and it helps me now when I have become a part of the senior management team.

While things like Culture training etc sound very basic, only those who have ever travelled abroad will know how important it is to know the culture of the place where you are planning to travel. So far I have attended culture training of US, Australia, UK and all of that has been immensely helpful. After going through the call center voice and accent training and then talking to the customers from a foreign country, one can build a lot of confidence and improve communication skills.

For back office BPOs there are typing speed and written communication trainings which are extremely helpful in long term career advancement.

In addition to these soft skills something that can really transform you is to learn the verticals in any BPO. There are many verticals and horizontals (Please see my previous blogs to know more) and you can align yourself to one of those basis your interest, education and any professional certification.

Let's take an example of Travel vertical:

If you join a BPO's travel vertical as a fresher, you will not only learn what travel vertical is all about but you will also learn how travel businesses work in different countries. Some companies even invest in getting their employees professionally certified to be able to perform their job.

If you are not  fresher and you already have professional certifications like IATA, you can be placed as a senior employee and you get ticketing exposure of different countries.

Conclusion: When you join a BPO, Call center or BPM, be rest assure that you have joined one of the most exciting careers and you are now going to learn loads of excellent stuff which will help you build your career. My only advice is  - "Think Long Term".





Under Client
Different Verticals
Communication skills
Global Culture - different culture
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