Who works in a BPO ? - Qualification, Designations, Organization Structure

Business Process Outsourcing Companies are like any other corporate companies with various levels and organization structure that has:

• Freshers
• Seniors
• Middle Management
• Senior Management
• Top Management

I joined a BPO in 2001 and now I am a part of Senior Management of an organization which is not a BPO though. In my blog, I am going to answer the following questions:


Who can join a BPO ? Educational Qualification, Skills, Other needs


BPO Industry is one of the few that employs people with any degree or qualification with a minimum requirement of HSC (Higher Secondary School). Now it is not compulsory that all the companies will allow HSCs but many companies do. Now a days BPOs have evolved to be BPMs i.e. Business Process Management companies that support various domains like Hospitality, Technology, Travel, Insurance, Retail so graduates and post graduates can also look at joining their industry specific BPOs and build long terms careers.


Some of the basic skills expected from candidates who wish to join BPOs as freshers are:

• Good communication skills - spoken and written 
• Basic knowledge of the Industry if the candidate is applying for a specific Industry
• Willingness to learn and invest time (This has to be showcased in the interview)
• Good knowledge of Microsoft Office suite
• Ability to surf internet

Typical Organization Structure in BPOs in sequence of growth:

• Fresher

         Trainee Associate          

         Associate

• Seniors

          Senior Associate

          Level 2 / Subject Matter Expert

• Middle Management

          Team Leader
          Assistant Manager
          Manager
          Senior Manager

• Senior Management

          Associate Vice President
          Vice President
          Senior Vice President

• Top Management

          Chief Operating Officer
          Chief Executive Officer